Symantic Anti-Virus Hell

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A recent email asks:

Today on My computer, I keep getting this "Security Tool" screen pop up and begins scanning and tells me I have 46 infections.  I have no clue what this program is. 

I keep clicking out of it and saying "keep me uprotected.    I do my quick scan with my symantec anti-virus and it tells me that there is a file called "Security tool fraud". 

When I reboot my computer after symantec says they will take care of it I get the message

Symantec Anti-Virus could not complete remediation tasks

What the hell??

Any help?

Symantic Anti-Virus Hell

------------------------------------------------------------

From: John Beagle [mailto:john@csn1.com]
Sent: Thursday, January 21, 2010 1:09 PM
To: [removed]
Cc: service@csn1.com
Subject: RE: question

You got a virus that has build-in antivirus defense.

A more difficult task to remove than normal virus.

I’m not up on the latest procedures of getting rid of it, but my guys in the shop are.
I copied them on this email. Perhaps they can help.

----------------------------------------------------------------------

From: service@csn1.com
Sent: Thursday, January 21, 2010 1:09 PM
To: [removed]
Cc: service@csn1.com
Subject: RE: question

Try installing a program called SuperAntispyware.  It can be downloaded at www.superantispyware.com.  That is the program we use here in the shop and it is pretty good at removing most threats.

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John Beagle Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Admin Group Joined: Oct/24/2006 Location: United States Online Status: Offline Posts: 906	Quote Reply Topic: Symantic Anti-Virus Hell Posted: Jan/21/2010 at 1:51pm
	A recent email asks: Today on My computer, I keep getting this "Security Tool" screen pop up and begins scanning and tells me I have 46 infections. I have no clue what this program is. I keep clicking out of it and saying "keep me uprotected. I do my quick scan with my symantec anti-virus and it tells me that there is a file called "Security tool fraud". When I reboot my computer after symantec says they will take care of it I get the message Symantec Anti-Virus could not complete remediation tasks What the hell?? Any help? Symantic Anti-Virus Hell ------------------------------------------------------------ From: John Beagle [mailto:john@csn1.com] Sent: Thursday, January 21, 2010 1:09 PM To: [removed] Cc: service@csn1.com Subject: RE: question You got a virus that has build-in antivirus defense. A more difficult task to remove than normal virus. I’m not up on the latest procedures of getting rid of it, but my guys in the shop are. I copied them on this email. Perhaps they can help. ---------------------------------------------------------------------- From: service@csn1.com Sent: Thursday, January 21, 2010 1:09 PM To: [removed] Cc: service@csn1.com Subject: RE: question Try installing a program called SuperAntispyware. It can be downloaded at www.superantispyware.com. That is the program we use here in the shop and it is pretty good at removing most threats.
	23 years in the Computer Industry. Segments: Computer Service and Computer Rentals.

steve Members Profile Send Private Message Find Members Posts Add to Buddy List New Member Joined: Oct/13/2009 Location: so cal Online Status: Offline Posts: 23	Quote Reply Posted: Feb/19/2010 at 7:30pm
	Some viruses/malware are good at making removing them difficult. Using windows restore (I think that's it) is a good way to reboot back to a version before you were infected so you can run a virus scan to hopefully find the infection. Malwarebytes (get it at malwarebytes.org) does a great job of removing things. And I would switch to AVAST in the future. :)
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timkat Members Profile Send Private Message Find Members Posts Add to Buddy List New Member Joined: Jul/29/2010 Online Status: Offline Posts: 1	Quote Reply Posted: Jul/29/2010 at 11:37pm
	So do you think AVAST is the best antivirus software? I am asking cause I want to change it and I can't decide what to use. I found a few days ago a website with reviews of the best ten antivirus software and if I'm not wrong avast was on the list too. This means that it's really good. Could you give me more details about it, cause I guess I'll use this one.

Josh Van Cleave Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Admin Group Joined: Oct/24/2006 Location: United States Online Status: Offline Posts: 845	Quote Reply Posted: Jul/30/2010 at 10:16am
	Avast is decent, I would definitely recommend it over norton any given day. I prefer AVG which is also free for personal use. Avast or AVG will do a good job...
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arwendt Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Admin Group Joined: Oct/26/2006 Location: United States Online Status: Offline Posts: 1270	Quote Reply Posted: Aug/01/2010 at 1:03pm
	Speaking of AVAST I did just yesterday clean a PC with AVAST on it. It was infected with your typical rogue AV agent. I guess no matter what you are using you can get fooled and allow a virus in. But the point is my friend would have cleaned it himself had AVAST been able to do it. But that was not the case and it ended up at my house where I loaded Super Anti Spyware which removed the virus with no problems.
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