Dell Fonality Still Buggy

Message Share Topic Printable Version Google Delicious Digg StumbleUpon Windows Live Yahoo Bookmarks reddit Facebook MySpace Newsvine Furl Topic Search Topic Options Post Reply Create New Topic

Ever since our last software update, the Dell Fonality Phone sytem utilizing the HUD, does not display the caller parked. It just disapears from the Hud.
The bug patch has been in the works for months with NO resolution date set.

I find the lack of a timely fix to a problem the programmers at Fonality created a major red flag. Sure I like the phone system, but this problem is very frustrating and makes the phone system not nearly as good a product as I once thought.

Author	Message Share Topic Printable Version Google Delicious Digg StumbleUpon Windows Live Yahoo Bookmarks reddit Facebook MySpace Newsvine Furl Topic Search Topic Options Post Reply Create New Topic
Ian MacCosley Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Admin Group Joined: Oct/05/2007 Location: Scotland Online Status: Offline Posts: 1006	Quote Reply Topic: Dell Fonality Still Buggy Posted: Sep/08/2009 at 12:05pm
	Ever since our last software update, the Dell Fonality Phone sytem utilizing the HUD, does not display the caller parked. It just disapears from the Hud. The bug patch has been in the works for months with NO resolution date set. I find the lack of a timely fix to a problem the programmers at Fonality created a major red flag. Sure I like the phone system, but this problem is very frustrating and makes the phone system not nearly as good a product as I once thought.
	Visit My Favorite Laptop Blog or obtain a Laptop Rental from a Tech Travel Agent

John Beagle Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Admin Group Joined: Oct/24/2006 Location: United States Online Status: Online Posts: 908	Quote Reply Posted: Sep/09/2009 at 2:20pm
	Not only a lack of being timely, the Dell people act like its no big deal. Well its a big deal when we want to sell a phone system. You can't demo the system and say that this feature no longer works but will work soon, I hope.... Yea, that's a good way to start a sales presentation.
	23 years in the Computer Industry. Segments: Computer Service and Computer Rentals.

Josh Van Cleave Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Admin Group Joined: Oct/24/2006 Location: United States Online Status: Offline Posts: 845	Quote Reply Posted: Sep/10/2009 at 12:44pm
	Yes, the fonality call parking via the HuD was broke in an update and has yet to be fixed. At first Fonality was quoting 2 weeks then 2 weeks later it was still 2 weeks. Now they are saying it is fixed but they are not releasing the patch yet, no ETA on patch release.
	The Projector Blog \| PC Rentals \| A Monitor Blog

Josh Van Cleave Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Admin Group Joined: Oct/24/2006 Location: United States Online Status: Offline Posts: 845	Quote Reply Posted: Nov/20/2009 at 8:49am
	Fonality simply does not seem to have their act together when it comes to the HUD, it is a great concept for a product, but has too many bugs. The call parking problem is still not fixed, even though they said it would be fixed in the current release and now we are having private callers identified as some other random number that has called our system, Fonality's answer? Known Issue, we are aware and are working on the problem...
	The Projector Blog \| PC Rentals \| A Monitor Blog

John Beagle Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Admin Group Joined: Oct/24/2006 Location: United States Online Status: Online Posts: 908	Quote Reply Posted: Nov/20/2009 at 9:38am
	Unbelievable! This product is making Dell look bad.
	23 years in the Computer Industry. Segments: Computer Service and Computer Rentals.

alexjsolis Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Senior Member Joined: Jul/16/2007 Location: Oxford Ohio Online Status: Offline Posts: 517	Quote Reply Posted: Nov/25/2009 at 5:50pm
	Agreed with John. How can a problem like this go unfixed for so long? Boggles my mind.
	Gaming and Technology

arwendt Members Profile Send Private Message Find Members Posts Visit Members Homepage Add to Buddy List Admin Group Joined: Oct/26/2006 Location: United States Online Status: Offline Posts: 1271	Quote Reply Posted: Nov/27/2009 at 10:55am
	My favorite part of the new system is when my HUD turns into a big black box. You think you are going to use the HUD to transfer or park a call and then you maximize it and all you have is black. LOL
	The limits of tyrants are prescribed by the endurance of those whom they oppress. Frederick Douglass - More at my Words of Freedom website.